Parents of children of five years and under or of seventeen years and under if disabled have a statutory right to request flexible working arrangements so that they can look after their children. An employee must have a continuous service period of six months.
The statutory right is one of request and not of the right to receive flexible working hours, however, once requested an employer has to fully justify the reason for refusing the request.
Within 28 days of the written application from the employee the employer must either, if not initially agreed to, hold a meeting with the employee, who may be accompanied, to discuss the application or, if the application is agreed to straight away, write to the employee confirming the new (permanent) terms and conditions of employment.
If a meeting is required it should be used to investigate the implications of the application and the best way, if possible, to accommodate it. The meeting should not be used as a method of informing the employee of a pre-determined decision that is not open for discussion. The employee must be informed of the decision in writing within fourteen days of the meeting.
If the application has been successful the letter must include the new and permanent terms and conditions of employment along with a starting date.
If the application has been rejected the letter must include details of the appeal procedure along with details of why the application failed.
An appeal must be applied for, in writing, within fourteen days of the refusal, held within fourteen days of the application and a decision advised within fourteen days of the appeal hearing.
Once an application has been made no further applications can be made within twelve months.
There are only a limited number of reasons that an employer can refuse an application and they must be fully justified and genuine. They include, but are not limited to:
- The burden of additional costs
- Inability to recruit additional staff
- Inability to reorganise work among existing staff
- Detrimental impact on performance
